Fulfillment and Shipping
Effective Date: May 25, 2024
Order Processing
At Keystone Derm Surgery, we aim to process and fulfill all orders promptly. Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
Shipping Methods and Delivery Times
We offer the following shipping methods:
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Standard Shipping: Delivery within 5-7 business days.
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Expedited Shipping: Delivery within 2-3 business days.
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Overnight Shipping: Delivery by the next business day.
Please note that delivery times are estimates and may vary based on your location and external factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method selected and the destination of the order. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order's progress and estimated delivery date.
International Shipping
Currently, Keystone Derm Surgery only ships within the United States. We do not offer international shipping at this time.
Shipping Address
Please ensure that the shipping address provided at checkout is accurate. Keystone Derm Surgery is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that you've entered an incorrect address, please contact our customer service team immediately to update your information.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure you receive your order in satisfactory condition. For any questions or concerns regarding our fulfillment and shipping policy, please contact us. Thank you for choosing Keystone Derm Surgery. We appreciate your business and strive to provide you with the best possible service.